Frequently Asked Questions
Everything you need to know about our premium spices and lifetime refills.
How does the 'Free Spice Refills' program work?
Once you purchase a qualifying spice jar set, you are eligible for lifetime refills. Simply log into your account, select the spices you have run out of, and pay a flat-rate shipping fee to have fresh batches delivered to your door.
Where are your spices sourced from?
We source our spices from sustainable farms globally, ensuring high essential oil content and maximum flavor. Our spices are non-irradiated and contain no artificial fillers or anti-caking agents.
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with the quality of your spices or jars, you can return them for a full refund or exchange, provided the items are in their original packaging.
Are your spice jars dishwasher safe?
Yes, our high-quality glass jars are dishwasher safe. However, we recommend hand-washing the bamboo or stainless steel lids to preserve their airtight seals and finish.
Can I customize the labels in my spice set?
Absolutely. We offer pre-printed minimalist labels for common spices, but you also have the option to order custom-printed labels during the checkout process to match your unique pantry needs.